Independent guide: Independent guide. Not affiliated with, endorsed by or operated for Vanilla Prepaid, Peoples Trust Company, Visa or Mastercard. We never ask for your card number. Read the disclaimer.

Cardholder VanillaIndependent prepaid card guide ยท Canada

Contact Cardholder Vanilla

Questions, corrections and feedback about our guides are welcome. We are an independent website and cannot help with individual card accounts.

On this page
  1. What we can help with
  2. Send a message
  3. Email
  4. Reporting fraud
We can't help with your card account

We are not Vanilla Prepaid or the card issuer. We can't check balances, view transactions, refund, replace or unblock cards. For those, use the website or toll-free number printed on the back of your card. Never send us your card number, expiry date or security code.

What we can help with

  • Questions about something in one of our guides
  • Reporting information that is out of date or incorrect
  • Privacy requests about messages you've sent us
  • Advertising and partnership enquiries

We read every message and usually reply within a few business days.

Send a message

Please don't include card numbers or other financial details.

By sending, you agree that we use your name and email only to reply. See our privacy policy.

Email

You can also write to contact@cardholdervanilla.com.

Reporting fraud

If you've been targeted by a gift card scam, contact the card issuer first, then the Canadian Anti-Fraud Centre (1-888-495-8501) and your local police. What to do after a scam.